Les publications de l'EM Strasbourg

CARRASCO R., BLASCO LóPEZ F., GARCíA DE MADARIAGA MIRANDA J., HERRERA-VIEDMA E. (2018). A model to obtain a SERVPERF scale evaluation of the CRM customer complaints: an application to the 4G telecommunications sector. Technological and Economic Development of Economy, 24

SIGALA M. (2018). Implementing social customer relationship management: A process framework and implications in tourism and hospitality. International Journal of Contemporary Hospitality Management [ABS cat.3, CNRS cat.3, HCERES cat.B]

CHEN Y., TANG M. (2018). Influencing mechanism of perceived competitive climate on employees' knowledge hiding. Science & Technology Progress and Policy, 17

BROYE G., DI GIACOMO A., PRINZ E. (2018). Pratiques de divulgation des éléments de rémunération des dirigeants et incidence de l'actionnariat familial. Finance Contrôle Stratégie (n° 4) [CNRS cat.3, FNEGE cat.3, HCERES cat.B]

SIGALA M. (2018). Implementing social customer relationship management: A process framework and implications in tourism and hospitality. International Journal of Contemporary Hospitality Management [CNRS cat.3, HCERES cat.B]

HAMDI-KIDAR L., VELLERA C. (2018). Triggers entrepreneurship among creative consumers. Journal of Business Research, 92 [CNRS cat.2, FNEGE cat.2, HCERES cat.A]

SUAREZ N., CUBILLAS E. (2018). Bank market power and lending during the Global Financial Crisis. Journal of International Money and Finance [ABS cat.3, CNRS cat.2, FNEGE cat.2, HCERES cat.A]

FRANÇOIS A., PHELIPPEAU E. (2018). Paraître transparent ? Les usages des déclarations d'intérêts des maires des grandes villes françaises. Revue Française d'Administration Publique, 165 [CNRS cat.4, HCERES cat.C]

SIM M., CONDUIT J., PLEWA C. (2018). Engagement within a service system: A fuzzy set analysis in a higher education setting. Journal of Service Management, 29 (n° 3) [ABS cat.2, CNRS cat.3, FNEGE cat.3, HCERES cat.B]

TUSSYADIAH I., SIGALA M. (2018). Shareable tourism: tourism marketing in the sharing economy. Journal of Travel & Tourism Marketing [ABS cat.2, CNRS cat.4, FNEGE cat.3, HCERES cat.C]

BROIHANNE M., ORKUT H. (2018). Investment goals and mental accounting in French retail clients. Finance, 39 [ABS cat.1, CNRS cat.2, FNEGE cat.2, HCERES cat.A]

YAO Y. (2018). Can you measure resilience if you are unable to define it? The analysis of Supply Network Resilience (SNRES). Supply Chain Forum: An International Journal, 19, 255-265 [CNRS cat.4, FNEGE cat.3, HCERES cat.B]