Nguyen Tu Anh’s Dissertation Defense

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Nguyen Tu Anh defended her dissertation on “Improving organizational performance by implementing a customer complaint management system through the application of the socio-economic approach: case study in a SME in Vietnam” on July 17, 2019.

The examination board was composed of:

  • Isabelle Barth, Professor, INSEEC U, Dissertation Advisor
  • Thierry Nobre, Professor, EM Strasbourg, University of Strasbourg, Dissertation Advisor
  • Gilles Paché, Professor, Aix-Marseille University, Dissertation Committee Member
  • Laurent Cappelletti, Professor, Conservatoire National des Arts et Métiers (CNAM), Dissertation Committee Member
  • Marc Bonnet, Professor, iaelyon School of Management
  • Philippe Chappelier, Professor, University of Montpellier, Polytech,
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